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Interviews & Surveys
I started by conducting 1:1 exit interviews as well as exit surveys to gain deeper insight from each cohort participant. The goals of these interviews and surveys were to:
A. Gather feedback on the usability of our platform
I focused on discussing key bugs and needed improvements across core features to organize insights and inform our bi-weekly sprint planning.
Once 1:1 interviews became unsustainable, I switched to a group format and retained our exit survey process. Overall, I collected and analyzed 3.6k+ survey results throughout the duration of our beta program.
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