Contextual Inquiry
I started by conducting 24 interviews centered on understanding the day-to-day life of our users as it relates to chronic illness. I avoided mentioning any ideas or early visual product concepts so we could identify real areas of opportunity without the user being influenced by us.
Contextual Inquiry: 4 Key Interview Questions
1
Tell us about your background and journey with Lupus.
3
What do you LIKE about the services or products you’re currently using?
2
How do you currently find info for how to manage Lupus online? What online services/ products do you find useful?
4
What do you NOT LIKE or feel is missing in the current products or services you use?
Affinity Mapping
I then clustered responses from these interviews to identify key insights. Using this affinity map, our product manager ran several workshops to help us ideate feature concepts, designs, and flows for our new platform.
