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Empathizing with the User
Purpose
Since I love a bit of artistry and visualization, I put together a few storyboards that would help me and the team empathize better with the variety of circumstances users are in when they engage with our platform.
Scenario
Ken is experiencing a flare-up and wants to write a post asking for tips to address symptoms they’re actively suffering from.
User Story
As Ken, I want to ask the community a question, so I can find ways of alleviating my current symptoms or preventing them in the future.
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